Oh no – your favorite dress is coming apart at the seams, the handle on your bag is not handling things too well anymore or the sole has left the shoe. Fortunately, all items are covered by the Danish Sales of Goods Act’s two years return policy. The return policy means that you as a customer can make a complaint about faults and deficiencies in a product within two year after the purchase.
In most cases complaining about a faulty item is very straight forward. However, according to the Danish Sales of Goods Act a number of goods have a durability or lifetime shorter than two years and this applies for most apparel items. In addition, a number of circumstances are to be taken into consideration when making use of the return policy.
Therefore, the return policy does not apply when faults are a result of wrong use, lack of maintenance or regular wear. Please keep this in mind when you make a complaint.
Please contact our customer service at email@example.com, in case you wish to make a complaint about a faulty item.
Please note that we do not cover shipping costs in regards to faulty goods.
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